Official Email
udikiutis.mhrd@nic.in
UDISE+ Guide
UDISE+ Helpline & Support
Contact numbers, email support, and state-wise helpdesk information
📞 UDISE+ Central Helpdesk
For technical support and portal-related queries
For state-specific issues, contact your State Education Department or Block Resource Centre
Central Support
Ministry of Education
📧
Email: udikiutis.mhrd@nic.in
Response: 24-48 hours
Response: 24-48 hours
🌐
Portal: udiseplus.gov.in
📍
Address:
Department of School Education & Literacy,
Ministry of Education, Shastri Bhawan,
New Delhi - 110001
Department of School Education & Literacy,
Ministry of Education, Shastri Bhawan,
New Delhi - 110001
Block Level Support
Block Resource Centre (BRC)
Your first point of contact for most UDISE+ issues:
- Login/Password issues
- School mapping problems
- Data entry guidance
- Deadline extensions
- Certificate verification
📞 Contact your local BRC office for immediate assistance
District Level Support
District Education Office (DEO)
For issues that BRC cannot resolve:
- New school registration
- School closure/merger
- Major data corrections
- Transfer between blocks
- Appeal against data lock
📞 Get DEO contact from your Block office
📈 Support Escalation Path
Follow this escalation order for fastest resolution
1
Block Resource Centre (BRC)
Start Here: Login issues, password reset, basic data entry help, verification
Resolution Time: Same day to 1-2 days
2
District Education Office (DEO)
Escalate if: BRC can't help, school registration, major corrections, deadline appeals
Resolution Time: 2-5 working days
3
State Education Department
Escalate if: DEO unresponsive, policy clarifications, state-wide issues, special requests
Resolution Time: 5-10 working days
4
Central UDISE+ Helpdesk
Only for: Technical portal bugs, state-level system failures, policy at national level
Email: udikiutis.mhrd@nic.in | Resolution Time: 1-2 weeks
🎯 Who to Contact for What?
| Issue Type | Contact | Resolution Time |
|---|---|---|
| Login / Password Forgot password, account locked, wrong credentials | Block Resource Centre | Same day |
| OTP Not Received Mobile verification failed | BRC → DEO (if phone issue) | 1-2 days |
| Data Correction Wrong student/school data | BRC (before lock) / DEO (after lock) | 1-5 days |
| Duplicate Entry Student/teacher appearing twice | DEO / State Office | 5-7 days |
| New School Registration Get UDISE code for new school | DEO → State Education Dept | 7-15 days |
| Portal Not Working Technical errors, bugs | Central Helpdesk (email) | 2-7 days |
| Upload Failed Excel upload errors | BRC (for guidance) / Central (if bug) | 1-3 days |
⏰ Support Hours
Government office working hours apply
Monday - Friday
9:30 AM - 5:30 PM
Saturday
9:30 AM - 1:00 PM
Sunday
Closed
Public Holidays
Closed
💡 Tip: During data collection period (Sept-Dec), offices may have extended hours
✉️ How to Write to UDISE+ Helpdesk
Include these details for faster resolution
Subject: [Issue Type] - UDISE Code: [Your School Code]
Dear UDISE+ Support Team,
Issue Description: [Clearly explain the problem]
Details:
- UDISE Code: [11 digit code]
- School Name: [Full name]
- State/District/Block: [Location]
- User Type: [Principal/Teacher/Data Entry Operator]
- Error Message (if any): [Exact error text or screenshot]
- When did this occur: [Date and time]
- Steps already tried: [What you've done]
Contact:
- Name: [Your Name]
- Phone: [Mobile Number]
- Email: [Your Email]
Attachments: [Screenshots if applicable]
Thank you,
[Your Name]
Dear UDISE+ Support Team,
Issue Description: [Clearly explain the problem]
Details:
- UDISE Code: [11 digit code]
- School Name: [Full name]
- State/District/Block: [Location]
- User Type: [Principal/Teacher/Data Entry Operator]
- Error Message (if any): [Exact error text or screenshot]
- When did this occur: [Date and time]
- Steps already tried: [What you've done]
Contact:
- Name: [Your Name]
- Phone: [Mobile Number]
- Email: [Your Email]
Attachments: [Screenshots if applicable]
Thank you,
[Your Name]
📧
Send to:
udikiutis.mhrd@nic.in
udikiutis.mhrd@nic.in
💡 Tired of Manual Data Entry?
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🗺️ Find Your State Education Department
Click your state for UDISE-specific guides and contacts
🏛️ Uttar Pradesh
View state-specific UDISE+ guide →
🏛️ Maharashtra
View state-specific UDISE+ guide →
🏛️ Bihar
View state-specific UDISE+ guide →
🏛️ West Bengal
View state-specific UDISE+ guide →
🏛️ Madhya Pradesh
View state-specific UDISE+ guide →
🏛️ Tamil Nadu
View state-specific UDISE+ guide →
🏛️ Rajasthan
View state-specific UDISE+ guide →
🏛️ Karnataka
View state-specific UDISE+ guide →
Frequently Asked Questions
Is there a toll-free number for UDISE+ support?
Currently, there is no central toll-free number for UDISE+. Support is primarily through email and state/district offices. Some states may have their own helpline numbers - check with your State Education Department.
Can I get support in regional languages?
Yes! Block and District level offices provide support in regional languages. State education department websites often have Hindi/regional language versions. Central email support is available in Hindi and English.
What if BRC officer is not responding?
Escalate to DEO office directly. You can also contact the BRCC (Block Resource Centre Coordinator) or approach the District Collector's office for grievance redressal if no response within 7 days.
How to track my support request?
Email requests don't have tracking numbers currently. Keep a copy of your email with timestamp. For follow-ups, reply to the same email thread. For BRC/DEO, maintain a written record of visits and conversations.
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