UDISE+ Common Errors & Solutions
Comprehensive troubleshooting guide for all UDISE portal errors
Login Errors
Password, session, access issues
Data Entry Errors
Validation, format, field errors
Upload Errors
Excel, file, bulk upload issues
Server Errors
Connection, timeout, portal issues
🔐 Login & Authentication Errors
Invalid Username or Password
Displayed when login credentials don't match the database records.
✅ Solutions:
- Verify username - it's usually your school's UDISE code
- Check CAPS LOCK is not enabled
- Use "Forgot Password" to reset your password
- Contact Block/District office if issue persists
- Ensure you're using the correct portal (Admin vs Data Entry)
Session Expired / Timeout
Sessions expire after 15 minutes of inactivity for security reasons.
✅ Solutions:
- Log in again with your credentials
- Save work frequently (every 5-10 minutes)
- Avoid opening multiple browser tabs
- Don't use browser back button after logout
- Clear browser cookies if session doesn't start
Account Locked / Too Many Attempts
Account is locked after 5 consecutive failed login attempts.
✅ Solutions:
- Wait 30 minutes for automatic unlock
- Use "Forgot Password" to reset and unlock
- Contact State/District helpline for immediate unlock
- Verify you're not using old/expired credentials
OTP Not Received
One-Time Password not delivered to registered mobile number.
✅ Solutions:
- Wait 2-3 minutes - OTP may be delayed
- Check if mobile number has network coverage
- Click "Resend OTP" after 60 seconds
- Check if DND (Do Not Disturb) is enabled on mobile
- Contact helpline to verify registered mobile number
📝 Data Entry & Validation Errors
Aadhaar Number Already Exists
The entered Aadhaar is already registered with another student/school.
✅ Solutions:
- Verify Aadhaar number with physical card/e-Aadhaar
- Check if student was previously enrolled in another school
- Request TC from previous school to release UDISE entry
- For genuine duplicates, raise correction request via Block office
- Use transfer student workflow instead of new entry
Invalid Date Format
Date not entered in the required DD-MM-YYYY format.
✅ Solutions:
- Use DD-MM-YYYY format (e.g., 15-08-2015)
- Use the date picker instead of manual entry
- Don't use slashes (/) - use hyphens (-)
- Ensure birth date is realistic for the class
Mobile Number Invalid
Mobile number not in valid 10-digit Indian format.
✅ Solutions:
- Enter only 10 digits (no +91 or 0 prefix)
- Number must start with 6, 7, 8, or 9
- Avoid spaces or special characters
- Use parent's/guardian's number if student doesn't have one
Category-Caste Mismatch
Selected caste doesn't match the category (SC/ST/OBC/General).
✅ Solutions:
- Verify caste certificate for correct category
- Select category first, then choose caste from filtered list
- For General category, caste field may be optional
- Check state-specific caste list for accuracy
Required Field Empty
Mandatory fields marked with (*) are not filled.
✅ Solutions:
- Look for red asterisk (*) marking mandatory fields
- Fill all highlighted fields before saving
- Use "NA" or "0" where applicable if data not available
- Check both visible and hidden tabs for required fields
Age-Class Validation Failed
Student's age doesn't meet criteria for the selected class.
✅ Solutions:
- Verify date of birth on birth certificate
- Check age as on reference date (usually March 31)
- Age guidelines: Class 1 = 5-6 years (minimum)
- For overage students, supporting documents may be needed
📤 Upload & Import Errors
File Format Not Supported
Uploaded file is not in the required Excel format (.xlsx or .xls).
✅ Solutions:
- Download the official template from UDISE portal
- Save file as .xlsx (Excel 2007 or later)
- Don't rename .csv files to .xlsx - convert properly
- Avoid files created in Google Sheets - export as Excel
File Size Exceeds Limit
Upload file size is greater than the 5MB limit.
✅ Solutions:
- Split data into multiple smaller files
- Remove unnecessary columns/formatting
- Delete blank rows at the bottom of file
- Compress images if any embedded
- Maximum 500 records per file recommended
Column Mapping Failed
Excel columns don't match the expected template structure.
✅ Solutions:
- Don't modify, delete, or rename column headers
- Keep column order exactly as template
- Download fresh template and copy data carefully
- Ensure first row has headers, not data
Partial Upload / Rows Failed
Some rows uploaded successfully, but others had errors.
✅ Solutions:
- Download the error report showing failed rows
- Fix errors in a new file with only failed records
- Re-upload the corrected file
- Don't re-upload successful rows (will create duplicates)
🌐 Server & Connection Errors
Server Not Responding / Timeout
Portal is not loading or showing connection errors.
✅ Solutions:
- Try during off-peak hours (early morning/late evening)
- Check your internet connection
- Clear browser cache and cookies
- Try a different browser (Chrome recommended)
- Check @udiseportal for maintenance updates
503 Service Unavailable
Server is temporarily overloaded or under maintenance.
✅ Solutions:
- Wait 15-30 minutes and try again
- Check official channels for maintenance schedule
- Avoid deadline days - expect high traffic
- Try at night (10 PM - 6 AM) for best speed
Page Not Found (404)
The requested page or resource doesn't exist.
✅ Solutions:
- Go back to dashboard and navigate properly
- Don't use bookmarks - URLs may have changed
- Clear browser cache completely
- Access via official URL: https://udiseplus.gov.in
🛡️ Tips to Prevent Common Errors
- Always use Chrome or Firefox browser
- Keep browser updated to latest version
- Clear cache before starting data entry session
- Use stable internet connection (wired preferred)
- Download official templates only
- Save work frequently - don't wait till end
- Verify data before clicking submit
- Keep documents ready before starting
- Work during off-peak hours if possible
- Take backup of all entered data
🔧 Related Troubleshooting Guides
Frequently Asked Questions
If you've tried all solutions without success, contact the UDISE helpline at 1800-111-3322 with your error screenshot and school UDISE code. You can also escalate to your Block/District education office.
Take a screenshot of the error, note the exact steps that caused it, and report to your State IT nodal officer or email support@udiseplus.gov.in with all details.
Yes, data can be corrected before the data lock date through the edit/update option. After lock date, you need to submit a formal correction request through Block office.
UDISE+ portal is optimized for Chrome and Firefox. Internet Explorer and older browsers may have compatibility issues. Always use an updated version of Chrome for best results.
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