UDISE+ OTP Issues & Solutions
Fix OTP not received, expired, and invalid OTP problems
📱 UDISE+ OTP Details
OTP is sent to your registered mobile number for verification
Sender ID: UDISE+ / MHRD / NIEPA / Your State Education Dept
OTP Not Received
No SMS received after clicking "Send OTP"
🔍 Quick Checks:
During peak hours, SMS delivery can be delayed. Don't spam the resend button.
Ensure your mobile has proper network coverage. Try moving to a better signal area.
If inbox is full, new SMS may not arrive. Delete old messages.
Some phones filter government SMS. Check spam folder or blocked senders list.
A quick restart can resolve temporary network glitches.
📵 Check DND (Do Not Disturb) Status
DND blocks promotional and transactional SMS including OTPs. Disable DND or add UDISE sender to whitelist.
Disable DND by Carrier:
OTP Expired
Error: "OTP has expired. Please request new OTP"
OTP automatically expires 10 minutes after generation. You cannot extend validity.
✅ Solution:
- Click "Resend OTP" button (wait for timer to complete)
- New OTP will be sent to registered mobile
- Enter new OTP immediately (don't wait)
- Complete verification within 10 minutes
Invalid OTP Error
Error: "Invalid OTP. Please enter correct OTP"
Common Causes:
- Typing error: Wrong digit entered
- Old OTP: Using previous OTP after requesting new one
- Copy-paste issue: Extra spaces copied with OTP
- Expired OTP: OTP expired but different error shown
✅ Solution:
- Request fresh OTP (don't use old one)
- Type OTP manually (avoid copy-paste)
- Double-check all 6 digits before submitting
- Submit quickly before expiry
Wrong Mobile Number Registered
OTP going to different number or old number
If OTP is being sent to a wrong/old mobile number, you need to get it updated through proper channel.
📋 Process to Change Registered Mobile:
Write application on school letterhead requesting mobile number change with reason.
Principal's ID proof, authorization letter, new mobile ownership proof.
Submit to BEO/DEO office. They will verify and forward for update.
Admin will update mobile number after verification. Usually takes 3-5 working days.
🔄 OTP Resend Limits
📞 Still Not Getting OTP? Escalation Path
💡 Tired of Manual Data Entry?
Schoolites automatically syncs your school data with UDISE+ format. Export ready-to-upload files in seconds, not hours.
Frequently Asked Questions
Currently, UDISE+ primarily uses mobile OTP for verification. Email OTP may be available as secondary option in some cases. Check your state's implementation.
OTP-based two-factor authentication is mandatory for data security. It prevents unauthorized access to school data even if password is compromised.
OTP is sent to mobile number, not device. If you're not receiving on one device, check if SMS app is different or if there are blocking apps installed.
OTP goes to registered mobile number only. If principal is unavailable, ensure authorized person has access to registered mobile. Don't share OTP over phone for security.
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